Intake fixed, no-shows halved, revenue per clinician up 22%.
A representative engagement: a small multi-location therapy practice goes from chaotic growth to a calm, scalable operating model — without sacrificing care.
Multi-location therapy practice
Small group practice across three locations. Strong demand. Operations breaking under the weight of it.
Waitlists at every location, no-show rate climbing, intake overwhelmed, founder doing every leadership task.
Brand reputation, clinician burnout, founder considering shutting down growth.
Intake bottleneck losing 30% of inbound. No scheduling automation. No clinician scorecard. No data on which referral sources actually paid out.
- 01Rebuild intake as a 24-hour SLA process
- 02Install ops cadence and clinician dashboards
- 03Concentrate referral investment in the top two sources
New intake workflow with shared inbox and automations, weekly clinician and leadership review, referral attribution dashboard, intake scripts and training.
What changed for the business.
Operational lift outpaced marketing lift 3:1. Sometimes growth isn't a marketing problem.
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